"The calls by Client Caller caught an unhappy client who I didn't know existed.
I reached out to him with an explanation and apology and managed to turn the situation around. He is now happy to continue working with me.
This client would have used another mortgage agent for his next transaction and would have been mia at renewal. Instead, because of your calls, I was able to save this client relationship (and potential referrals).
Thanks so much for a job well done.